Kept plainly.
How the House handles your information, your orders and your commissions.
Last updated: [Date of launch]
Privacy
The House of E.W. Lee collects as little as it can, uses it only to serve you, and never sells it.
What we collect
- Letters you send through Correspondence: your name or initials, email address and message.
- Orders and commissions: name, email, shipping address, order details, and the story you share for a commission. Payment is handled by our payment provider; we never see or store full card numbers.
- Email sign-ups: your email address, if you ask to hear about books, releases or the Shop.
- Basic visit statistics: pages viewed and general location by country, collected without advertising trackers.
How we use it
- To read and reply to letters, fulfill orders, write commissions and send what you asked to receive.
- To publish a reader question in From the Margins, only if you give permission, and always without your name.
- To understand which pieces readers return to.
What we never do
- Sell or rent your information.
- Publish a commission story or any personal detail you share.
- Use advertising or cross-site tracking cookies.
Who else handles it
Trusted services that run parts of the House on our behalf: our store and payment provider, our printing and fulfillment partners, our email service and our form service. Each receives only what it needs.
How long we keep it
Letters are kept while a reply may be useful, then deleted. Commission stories and working notes are deleted [90] days after delivery. Order records are kept as long as tax law requires.
Your choices
You can ask to see, correct or delete your information, or unsubscribe from email at any time, by writing through Correspondence and choosing "An order or commission."
Children
The House is not directed to children under 13 and does not knowingly collect their information.
Terms of Sale
These terms apply to purchases from the House of E.W. Lee Shop, operated by [Business legal name], [State].
Orders and prices
Prices are shown in US dollars and may change before an order is placed. An order is confirmed when you receive a confirmation email. We may cancel an order with a full refund if an item becomes unavailable or a price was listed in error.
Made-to-order items
Most keepsakes are printed or assembled to order. Colors on screen may vary slightly from printed results.
Gift cards
Gift cards can be used toward keepsakes and commissions, do not expire, and cannot be exchanged for cash except where required by law.
Intellectual property
All writing, lyrics, songs, images and marks belong to E.W. Lee. Buying a keepsake or commission does not transfer copyright except as stated in the Commission Terms.
Limitation
Our responsibility for any order is limited to the amount you paid for it.
Changes
We may update these terms. The version in effect when you placed your order applies to that order.
Shipping & Returns
Keepsakes are made with care and sent with a gift note on request.
Processing and delivery
- Made-to-order keepsakes: produced in 3 to 5 business days, then shipped.
- Gift baskets: assembled in [3 to 5] business days. Baskets with food ship within the US only.
- Digital items and gift cards: delivered by email.
Shipping costs and estimated delivery dates are shown at checkout. Holiday and Valentine's order-by dates are listed in the Shop.
Gifts
Mark an order as a gift to add a note and hide prices on the packing slip.
Damaged or wrong items
If anything arrives damaged or incorrect, write within 14 days with a photo and we will replace it or refund you.
Returns
- Unused, non-personalized keepsakes can be returned within 30 days of delivery for a refund of the item price.
- Personalized items, food, candles that have been lit, digital items and commissions cannot be returned, except when damaged or incorrect.
Commission Terms
Every commission is written by E.W. Lee. These terms explain what you receive and how the process works.
Scope
Each offering in the Shop lists what is included: length, format, delivery time and revisions. Work outside that scope can be quoted separately.
Payment and deposits
Signature and Bespoke commissions are paid in full when ordered. Grand Commissions begin with a 50% deposit; the balance is due when you approve the draft and before final delivery.
Timing
Delivery times begin once your intake form is complete. Please order by the dates shown for weddings and holidays.
Revisions
Bespoke and Grand commissions include one round of revisions. Signature pieces are personalized versions of existing work and do not include revisions.
Cancellations and refunds
- Before writing begins: full refund.
- After writing begins: deposits and Bespoke payments are non-refundable, as the time has been reserved for you.
- If the House cannot complete a commission, you receive a full refund.
What you own
You receive a personal, non-commercial license to keep, display, print, play and share your commission with family and friends, including playing a commissioned song at your wedding and posting it on personal social media with credit to E.W. Lee. E.W. Lee keeps the copyright to the words and music and may publish the work anonymously, with all names and identifying details removed, only with your written permission.
Songs and music videos
Songs may be produced with the help of music production tools. Commercial use, such as release on streaming services or use in advertising, requires a separate written license.
What the House will decline
Requests that impersonate a real person, include hateful or explicit content, or concern the author's private life. The House may decline any commission that does not belong in the House, with a full refund.
Boundaries
Commissions are handled in writing. They do not include meetings, calls or ongoing personal contact with the author.
Affiliate Disclosure
Some links on The Writer's Desk are affiliate links.
If you buy through them, the House may earn a small commission at no extra cost to you. Every item is chosen because E.W. Lee would use it, not because of a commission.
Accessibility
The House should be readable by everyone.
The site is built to meet WCAG 2.1 AA: readable contrast, keyboard navigation, text alternatives for images, captions where video is used, and respect for reduced-motion settings. If something stands in your way, write through Correspondence and it will be fixed.